Returns and Refund Policy

We want you to feel confident in every VIOLANTE purchase. If something isn’t right, we’ll work with you to resolve it.

Return Window

Returns may be requested within 30 days of delivery.

Return Shipping

If the issue is the result of our error (incorrect product, damaged shipment, or a defect), we will cover the cost of return shipping in full.

If you are returning a product for any other reason, return shipping is the responsibility of the customer.

Restocking Fee for Tinted Products

Because every bucket of VIOLANTE plaster is custom-tinted to your specified color and size, tinted orders are difficult to resell. A 20% restocking may be applied to returns of tinted product unless the return is the result of our error. This fee will be deducted from your refund.

Untinted (natural) product is not subject to a restocking fee.

How to Initiate a Return

Contact us before sending anything back. We will confirm eligibility, provide return instructions, and issue your refund once the product is received and inspected.

Please send approved returns to:

VIOLANTE 1812 6th Ave W #12 Palmetto, FL 34221

Refunds

Once your return is received and approved, you'll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we've approved your return, please contact us at info@violante.co.